Shipping Policy

At Yours Kindly, we are committed to providing a seamless shopping experience for our customers across India. Please review our shipping policy below for details on how we process and deliver orders.

We offer shipping to all major cities and regions across India. If you are unsure whether we deliver to your location, please contact us at contactus@yourskindly.in 

• Orders are typically processed within 1-2 business days (excluding weekends and public holidays) from the date of order confirmation.
• Once your order has been processed and dispatched, you will receive a confirmation email or SMS with tracking details.

Estimated delivery times may vary depending on your location:

• Metro Cities: 3-5 business days
• Non-Metro Cities: 5-7 business days
• Remote Areas: 7-10 business days

Please note that these delivery times are estimates. While we strive to deliver within the mentioned timeframes, external factors such as weather conditions, strikes, or courier delays may cause slight variations.

You can track your order directly on our website. Once your order is dispatched, you will receive a tracking number that you can use to monitor your package’s status. Simply visit the "Track Your Order" page on our website and enter your tracking number to get real-time updates.

In the event that a package cannot be delivered due to an incorrect address provided by the customer, refusal to accept the package, or failed delivery attempts:

• We will contact you to arrange a reshipment. If the issue persists, the order may be returned to us, and we will issue a refund for the product cost. The refund will not include any additional handling fees incurred due to delivery failures.

If your order arrives damaged or does not arrive within the estimated delivery window:

• Damaged Items: Please contact us within 48 hours of delivery with photos of the damaged item and order details. We will arrange for a replacement or refund based on the circumstances.
• Lost Packages: If your order is lost in transit, we will work with the courier service to locate and resolve the issue. If the package is not found, we will send a replacement at no extra cost.

For any shipping-related inquiries or issues, feel free to contact our customer service team at contactus@yourskindly.in